Shipping, Terms, and Conditions

Order Timeline

We handcraft all products within 1-2 weeks.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Handmade Disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

Wood Products being used outdoors –

  • If we finished your wood items, they will arrive ready to use. They have been sealed with Rustoleum Clear Matte Sealant.  As with most outdoor wood sealants, it should protect your sign for a year or more (depending on the elements).
  • We would suggest resealing your sign(s) every year or whenever you see any weathering. We chose Rustoleum Clear Matte Sealant because it is easy to find (most hardware stores carry it), it is inexpensive, and it is very easy to apply… just a quick spray and it is good for another year.

Aprons

  • All of our aprons are prewashed and made from 100% cotton fabric.
  • Spot treat as needed.  If a full cleaning is needed, wash in cold water, delicate cycle, with a mild detergent.
  • Can be ironed for a more polished look, or left with a natural, slightly wrinkled look.

DIY Wood Products

  • Your items are made of pine.   
  • We do recommend sealing your creations to protect them.
  • If your item is going to be used outdoors, we would suggest resealing them every year or whenever you see any weathering.  We chose Rustoleum Clear Matte Sealant because it is easy to find (most hardware stores carry it), it is inexpensive, and it is very easy to apply… just a quick spray and it is good for another year.

Your product(s) can be damaged if:

  • The wood products are exposed to the elements without proper protection from a wood sealant.
  • The fabric items are washed in hot water or harsh chemicals or detergents are used.

Size and Color charts

  • Please use our size and color chart on each product page to prevent errors in ordering.
  • If you have any questions about proper sizing, or would like to see more color samples, please contact us using the Contact form.

Custom Orders

We always love creating new products from scratch.

  • Please contact us for a quote using our Contact form.
  • Custom orders can have a lengthier processing time.  Ask us for details.

Shipping

Shipping within the US

  • Our company ships using USPS.
  • We roll the cost of domestic shipping into the cost of our items, so for orders within the US, you will not be charged a separate shipping fee.

International shipping 

  • We happily support and love our international customers.
  • We ship all International products through USPS.
  • For International Orders, we charge flat fees minus the shipping cost already rolled into the cost if the item (so you are not charged twice.)  If, when we ship your item, the shipping is significantly less than we calculated (which happens occasionally), we will happily refund the overage back to you.
  • Narley and Chikki is not responsible for duty or brokerage fees for international shipping. These charges come from your country during the importation of your package.

Timeline

  • If you need your item faster than normal, please contact us to see if we can expedite production and/or shipping.  We will do everything we can to get it to you in time.

Returns, Refunds, and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Custom and personalized orders

  • We cannot accept returns on customized or personalized orders. Please be sure what you have typed in the personalization field is exactly what you want on your item.
  • If there is a problem with your order, please contact me, and we will do everything we can to make it right.

Additional non-returnable items:

  • Gift cards

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us using the Contact form.

Sale items (if applicable)

  • Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us using the Contact form.

Shipping

  • Any returns (whether for a refund or exchange) will need to be pre-approved. 
  • If you want to return your product, contact us using the Contact form with the reason and what you would like to do (refund or exchange). 
  • If we approve, we will send you an email with the address to return the product.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
  • If you receive a refund, the restocking fee below will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee

For items being returned, that are received in “like new” condition, the maximum restocking fee will be as follows –

  • Signpost Signs –
        • 6″ – 18″ – $5
        • 20″ – 36″ – $12
  • Cake Stands –
        • 10′, 12″ – $16
        • 14″, 16″ – $24
        • 18″, 20″ – $36
  • Framed Signs, Multi-board Signs – $12
  • Mason Jar Organizers – $16
  • Sign Posts –
        • 2′, 3′ – $12
        • 4′, 5′ – $14
        • 6′ – $16
  • Stand Base – $12
  • Totes, Aprons – $6

Need help?

We are people and we have ordered products online and experienced having questions about them.

It is our goal to handle any problems you may have with one of our products the way we would want to be treated in the same situation.

Please don’t hesitate to contact us using the Contact form for questions related to any of the issues on this page.